Case study · Banking app redesign · 2026
Ledger — making everyday banking feel calm again
A ground-up redesign of Ledger's mobile banking app for 1.2M customers, replacing a cluttered dashboard with a quiet, glanceable home that answers the one question people open their bank for: “Am I okay?”
Role
Lead product designer
Client
Ledger Bank
Timeline
7 months · 2026
Team
2 designers · 6 engineers · 1 PM
01 — The challenge
Too much data, not enough clarity
Ledger's old app had grown feature by feature for eight years. The home screen showed eleven widgets, three balances and a promo carousel, and customers told us they felt anxious every time they opened it.
Support data backed this up: 41% of tickets were questions the app already answered, just in the wrong place. Our brief was to cut the noise without removing anything people relied on.
02 — Approach
Designing around one question: “Am I okay?”
Step 01
Listen first
24 customer interviews and a diary study showed people check their bank to feel reassured, not to analyse.
Step 02
A calm “Today” home
One safe-to-spend number, upcoming bills and a single nudge replaced eleven widgets on the home screen.
Step 03
A readable timeline
Transactions grouped by day with clear merchant names, so spending reads like a story instead of a statement.
03 — Key screens
04 — Outcome
Quieter app, happier customers
+38%
Weekly active users within three months of launch
−52%
“Where is my money?” support tickets
4.8★
App Store rating, up from 3.1
“For the first time, our app feels like it's on the customer's side.”
Maya Chen · Head of Digital, Ledger Bank
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© 2026 Alex Rivera