Case study · Assistant dashboard · 2025
Orbit AI — a workspace where people and AI work side by side
Orbit is an AI assistant for operations teams. We designed its dashboard from scratch, turning a blank chat box into a calm workspace that suggests, explains and acts — with people always in control.
Role
Founding product designer
Client
Orbit Labs
Timeline
6 months · 2025
Platform
Web app · Desktop
01 — The challenge
A powerful model hidden behind a blank box
Orbit's first version was a single chat window. The AI behind it could reconcile invoices, chase late orders and draft reports — but new users stared at an empty prompt and didn't know what to ask.
Teams that did try it didn't trust it. The assistant acted without showing its work, so people double-checked everything by hand and the time savings disappeared.
02 — Approach
Suggest, explain, then act — always with consent
Step 01
Map the real jobs
Shadowing 12 ops teams revealed 30 recurring tasks — the starting point for every suggestion Orbit makes.
Step 02
Prompt bar with suggestions
Context-aware action chips replace the blank box, so people start with one click instead of a perfect prompt.
Step 03
A transparent activity feed
Every action shows its sources, a preview and an undo button, so teams can trust the assistant at a glance.
03 — Key screens
04 — Outcome
From curiosity to daily habit
3×
Tasks completed with the assistant per user
61%
Weekly adoption across pilot teams
−40%
Time to first useful answer
“Orbit stopped feeling like a chatbot and started feeling like a teammate.”
Priya Raman · Co-founder, Orbit Labs
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© 2026 Alex Rivera